FAQ
Frequently Asked Questions
INCITE® is a mobile-first platform built for retail training, task management, and communications. It helps brands deliver product knowledge, operational initiatives, and continuous messaging through one unified system designed for field teams.
INCITE® is more than a traditional learning management system. It combines training, communications, and operational execution into one platform so learning translates into consistent performance in stores.
Yes. INCITE® supports SCORM 1.2 compatibility so you can import existing SCORM modules and make them available to your teams inside INCITE®, helping you preserve prior content investments while modernizing at your own pace.
Yes. Many clients start by bringing existing modules into INCITE® (including SCORM 1.2 content) and then evolve to more interactive, branded experiences over time. Our team can help assess the best migration approach based on your content and goals.
Most clients can launch INCITE® in a matter of weeks. The timeline depends on branding, integrations, user data setup, and content readiness. Our Client Success team provides guided onboarding to ensure a smooth rollout.
Yes. We frequently support limited-user pilots so you can test the platform with a specific region, role, or initiative before broader deployment.
Yes. Advances that shaped the new mACP category fill the gaping void in how traditional learning management systems (LMS) prepare associates for today’s fast-paced, digitally-influenced in-store selling environment. INCITE® is a robust platform built for today’s modern and evolving company needs.
Yes. INCITE® delivers a last-mile solution to educating, informing, evaluating and empowering customer-facing employees. It offers the agility and independence to keep up with pace of business today.
No. For the majority of our clients we are the only platform used for communications and training.
Yes. INCITE® can integrate with SSO providers and enterprise systems via APIs and secure data feeds.
Yes. INCITE® can be integrated to use single sign-on credentials.
Yes. This level of compliance means our app can run on the same systems as your POS, eliminating the need for investing in additional hardware.
In addition, INCITE® is 3rd party penetration tested annually to maintain compliance to recognized standards within the industry.
Yes. External users are typically supported via invitation-based enrollment. Their email address is added to the system and they receive an invitation with download instructions and initial login information.
INCITE® is designed as a secure platform experience rather than open-link distribution. Access is managed through user authentication to maintain security, visibility, and reporting.
INCITE® includes AI-assisted authoring tools and brand-aware image generation. Video creation is delivered through our Designed by MMP team as a service, and those videos can be used within INCITE® and also delivered for use on other platforms if desired.
Yes. For large enterprise accounts that meet a minimum of 50,000 users/month.
Automated feed files exchanged via SFTP. Updates can be hourly or daily.
INCITE® offers real-time data. Data organized by Company, Region, District, Store and Associate. The user ID and password gives access their corresponding areas. Question level detail is viewable down to an individual employee including “participation and score card”, making the data actionable for field leaders.
We offer tier 3 technical support.
MMP (Multimedia Plus) is the company, INCITE® is our app-based platform and QuizScore is the web-hosted backend that supports publishing and all your reporting.
INCITE® and QuizScore are both part of the INCITE® platform and work seamlessly together.
Yes, we offer custom work and strategic support.
“Designed by MMP” are our custom created programs. Using both technology and media, our group of seasoned professionals ensures your project runs smoothly and the deliverables are on time and within budget.
Strategic Support with MMP jumpstarts the process by helping your team understand how to achieve results quickly. This may include suggestions on ways to re-invent existing content by adding interactive elements, or simply organizing learning flow to assist with digestion of content.
As INCITE® is a cloud based solution, on-premise hosting is not available.
Yes! iPhones and Android phones are supported as well as devices running iOS or Android OS.
Yes. Granular configuration of blackout periods is available.
Yes. Settings can be made as either absolute limits to bandwidth or as percent of bandwidth available.
Yes, INCITE® Acceleration Server provides a local store-server based solution to further minimize bandwidth use and provide unlimited publishing.