Practice the Performance Conversation Before It Counts
Spoken AI practice built into the training your teams already do — so the coaching that drives attachment, conversion and service actually gets practiced, not just watched.
Training Tells Them. Practice Makes Them Able.
Your teams watch the module on attachment, or the new service standard, and most of them can tell you what good looks like. Then a customer says no twice and the whole thing evaporates — because knowing the behavior and being able to do it under pressure are different skills, and only one of them gets trained. INCITE Coach closes that gap. It drops into a course as the practice step: after the lesson, your associate has the conversation out loud with a character who behaves like a real customer or a real teammate, and comes out with one specific thing to do differently on the floor.
How It Works
1. Your team attaches practice to the trainingAuthors pick from a ready-made library of role plays — selling, service, floor conversations, manager coaching — or write their own. The scenario becomes the practice section of the course, so the learner never has to go looking for it. 2. They reach it as the next step in the lessonNo separate app, no browsing. They finish the content and the practice opens, with the situation, what they already know, and what a good outcome looks like. What they do not see is what the other person is holding back.
They Talk. Nothing To Read.
No transcript scrolling past, no chat window — a conversation you have with your voice, the way it happens on the floor. The microphone tells them whose turn it is: it pulses while they should be talking and recedes while the other person is speaking. Nothing on screen to read means nothing to hide behind.
Then It Is Scored, With The Evidence
Every behavior is scored against your standard, and their own words are quoted back as the reason. One thing to work on at the top, the full breakdown underneath for whoever wants it. A manager can sit down with the debrief and have a real conversation about it.
Every Behavior, Scored Against Your Standard
The full breakdown scores each behavior your rubric cares about, and quotes the line that earned the score. It is open by default — the scoring is the assessment, not something the learner has to go looking for. A score you can point at is a score a manager can coach against.
A Library Of Role Plays, Ready To Assign
Selling, service, peer and manager conversations built on thirty years of retail instructional design — usable as they are, or as the starting point for your own. Start from a template, make it yours, and publish it to INCITE.
