Yes, You CAN Buy Time and Reduce Helpdesk Tickets With Instant-on, Non-streaming Video

Yes, You CAN Buy Time and Reduce Helpdesk Tickets With Instant-on, Non-streaming Video

Relieve IT Pain Points and Bandwidth Headaches While Creating a More Self-sufficient Workforce The need for more store bandwidth seems to escalate daily, with several competing priorities to deliver a variety of platforms, many of which are mission critical. Among your challenges as a store…

Empower Field Managers with Actionable Data For Next-level Sales Associate Training and Mentoring

How Field Leaders Can Improve Data Usage to Drive In-store Performance Retail associate cutbacks and high turnover mean fewer on-floor associates available for shopping assistance and, unfortunately, sales personnel often less knowledgeable than the educated consumer seeking them out. Today’s lean…

Hey! Quit Changing The Game!

Digital Disruption Requires Retail Leaders to Engage Their Entire Teams About a Fundamental Transformation Welcome to the game of retail leadership on a once-familiar playing field, with new rules and tools for success and new expectations from retail leadership. Afer many decades, great…

How to Create a Continuous, More Cost-Efficient and On-floor “Walmart Associate Training Academy”

What appears to work for Walmart may not succeed for others, especially considering the drawbacks of live classroom training Walmart tenaciously adheres to Sam Walton’s insightful rules of retail management success – including his belief that investing in frontline employees results in satisfied,…

Bring Your Own Dilemma

Bring Your Own DilemmaIndividuals’ Own Devices Help Cut CostsBut Can Compromise Security, Productivity and Consistency Most cost-cutting measures involve a trade-off : You may gain savings in the short-term but lose capabilities and impact for the long haul. Let’s consider Bring Your Own Device for…

Saving the Store

Unleashing the Power of Human Capital This “Saving the Store” series of white papers from The O Alliance, a leader in creating Seamless Circular Commerce, examines how physical store retailers can apply innovative technology solutions to leapfrog competitors in today’s world of digital retail. The…

Harness Change

Death of Omnichannel and Changing Store Model Mean Senior Execs Must Harness Change Initiatives Are Your All-important, Customer-facing Associates Comfortable With Your New Technologies? Here’s How to Find Out.

Throwing Darts With Your Technology Dollars?

Use Laser Precision to Improve Store Performance Starting With Your Associates Darts can go anywhere but lasers only go where you aim them. So don’t throw darts with your technology dollars when laser-precision, in-store solutions can expertly target improved performance – starting with your…

You Can’t Always Get What You Want, But When You Apply Knowledge Checks, You Get What You Need

Do Your In-store Associates Have the Breadth of Knowledge To Converse Intimately About Your Brand – Or Are They Just Reading Mobile Prompts? Quiz Them. Score Them. INCITE Them. Pivot On Real-Time Feedback. Win. In-store shopping will never die. The store experience must transform – foremost with…

New Mobile Training Category Advances How Large Companies Educate, Inform and Evaluate Mobile Employees

The INCITE App-based Knowledge Tool Marks a Major Shift In Mobile Enterprise Communications And Represents the Future of Professional Development There comes a time when great L&D content should advance to an app for mobile enterprise tablets that can leverage the sophisticated digital power and…

How To Improve Your Most Profitable Channel: Your Stores

Arm Sales Associates With The Knowledge They Need To Stay Clicks Ahead Of Tech-Savvy, Experience-hungry Consumers There’s No Replacement for Stellar In-store Experiences No omnichannel technology can replace the impact of stellar face-to-face customer experiences provided in stores, where the…

mACP – Advances How Retailers Educate, Inform and Evaluate Their Most Expensive Asset: In-store Employees

mACP – Advances How Retailers Educate, Inform and Evaluate Their Most Expensive Asset: In-store Employees

New Associate Training Category The Internet changed how people shop. Mobile changed how shoppers interact with retailers. Now a nimble and sophisticated new mobile associate communication platform – mACP – is changing how retailers educate, inform and evaluate their most powerful and expensive…

VPs of Stores Take Note: Deloitte Says L&D Needs to Reinvent Itself

Deloitte Says L&D Needs to Reinvent Itself Savvy retailers are focusing on the all-channel customer and brand experience – arming themselves with new chief marketing and experience officer leadership, and more – but their Learning & Development (L&D) functions, especially front-line training, is…

In-Store Technology’s Inflection Point: Invest and Adapt, Or…

There’s a Rumbling of Sheer Urgency at the Physical Storefront Isn’t this an interesting time in retail!? New forms of shopping and selling, more choices and competition, smarter consumers and innovative technologies are causing great concern especially for brick- and-mortar retailers. Traffic is…

The ROI of Tablet-based Store Training and Communications

The ROI of Tablet-based Store Training and Communications

Mobile App-based training leverages payroll dollars by keeping associates on the sales floor longer – a huge operational advantage. In between customer time, new and established associates stay up-to-date on the latest product, branding, merchandising, workforce and corporate communications – all…

Using Data to Drive In-store KPIs and Customer Engagement

Using Data to Drive In-store KPIs and Customer Engagement As mobile, digitally-savvy consumers continue to browse and buy online, where efficiency rules, they still delight in the unique attribute of a physical store: Well-informed, digitally-enabled sales associates. Retailers who invest in…

10 Best Practices for Driving Enterprise Software Adoption

10 Best Practices for Driving Enterprise Software Adoption The world’s gone mobile, and so have innovative learning, content and management performance systems. If you’re like most retail operations executives, the perceived – time and effort of moving enterprise software to the tablet and…

In-Store Sales Associates: Improve KPIs With Real-Time Visibility Into Brand Training

App-Based Solutions Promote Increased Associate Engagement And Performance Why do some retailers spend millions on creating digital training programs then neglect the crucial final step – determining which associates actually completed the sales and brand training, and how well? Similarly, they…

In-Store Sales Associates

In-Store Sales Associates: The Transformation Into Essential Brand Ambassadors The growth of cross-channel retail has transformed the role of the physical store and particularly its associates – from conventional salespeople to essential brand ambassadors. Today’s consumers enter a store to enhance…

Next-Gen Associate Training

iPad-Based Videos Boost Employee Productivity And Engagement The iPad is a terrific tool for mobile payments, mobile POS and much more – including infrastructure-free app-based, non-streaming video that moves your training into the future.

How To Improve The Customer Experience With App-Based, On-Floor Associate Training

How to improve the Customer experience with app-based, On-Floor associate training At no other time in retail has delivering an excellent, omnichannel customer experience been more crucial to converting and retaining shoppers. In the brick-and-mortar channel, digitally-savvy consumers are entering…