Elevate Your Retail Operations with INCITE Tasks
Maintaining operational consistency across multiple store locations can be challenging. The INCITE Tasks feature empowers your associates by providing experiential learning opportunities through embedded videos, interactive click-to-learn activities and dynamic multimedia content. This innovative approach ensures that all operational directives from HQ are communicated clearly and effectively, enhancing both engagement and efficiency.
The instructional video and click-to-learn hotspots sit inside the task itself.
Interactive and Engaging Content
Experiential Learning: INCITE Tasks transform traditional tasks by embedding videos and interactive activities within tasks. This approach not only makes learning more engaging but also ensures that employees actively participate and retain information better.“Instead of it being words and a document, it’s a video actually showing them the product — and it’s a lot more interactive.”
— VP of Sales, specialty retailer
Real-Time Feedback: Tasks can include real-time feedback mechanisms, allowing managers to monitor progress and provide instant guidance. This ensures that employees understand and apply directives correctly.
Comprehensive Task Management
Visual StandardsEnsuring all stores adhere to brand standards is crucial. INCITE Tasks make it easy to communicate visual directives through engaging and interactive content. Employees can visualize the expected standards, reducing misunderstandings and ensuring uniformity. Operational DirectivesINCITE Tasks can be used to communicate various operational directives, including:
Store Signage Changes: Easily update and ensure consistent signage across all locations. Safety Alerts: Quickly disseminate critical safety information to all stores to ensure a safe environment. Checklists: Facilitate the completion of weekly or even daily checklists, ensuring all tasks are completed on time and to standard. General Communications: Any other operational directives from HQ can be sent directly to stores, ensuring everyone is on the same page. Proof of CompletionSome directives need more than a checkbox. A task can ask the store to photograph the finished result and submit it from the floor, tied to the associate who sent it and the location it came from, so a visual standard can be verified from HQ rather than taken on trust.“The ability to submit a photo and assign it to people, to make sure that when we roll things out every one of our stores is going to look the same — that proof of life has really changed the dynamics of how we ensure our stores are all on the same page.”
— Director of Performance and Culture, specialty retailer
Scheduled and RepeatingAll of it lands on a calendar your field can see, in month, week or day view across every store. Repeating tasks project forward from their own repeat setting, so next month is already populated, and open counts under each day show the workload building before it becomes a problem.
Every store’s month at once. Repeating tasks project forward, and the count under each day shows the workload building. · Click to enlarge
The associate photographs the finished display and submits it from the floor.
Assign to the whole store, or to the manager, who then assigns named associates.
Flexible Task Assignment
Assigning Tasks: Tasks can be assigned to everyone in the store or specifically directed to store managers. In the latter case, managers can assign tasks to particular associates who will then see these tasks on their dashboards. This feature is especially useful for pairing seasoned associates with new hires, promoting mentorship and ensuring tasks are executed effectively. Team Collaboration: This flexibility allows managers to create dynamic teams that can handle tasks efficiently. By assigning tasks to the right people, managers can ensure that every associate is contributing to the store's success and that new hires are getting the support they need from experienced team members. The store view can be read by day or by assignment, so a manager can check either what is due today or what each person is carrying. A task can also be reassigned. If a manager is deep in another project or the volume is running heavy, they can hand it to an assistant manager and the work still moves.“You can reassign a task, so if a manager is pretty busy or the volume is getting heavy they can reassign it to their assistant manager and the project can still move on.”
Powerful Analytics and Insights
Data-Driven Decisions: INCITE provides robust analytics that offer insights into task completion rates and employee engagement. Managers can use this data to identify areas for improvement and optimize operational strategies. Real-Time Monitoring: Live data allows leaders to ensure that frontline operations are running smoothly. Managers can track the progress of tasks in real-time, making adjustments as necessary to ensure all objectives are met. Pace Against the Deadline: progress is measured against the task's release date and due date, so the numbers say more than how many stores are in. They tell you whether you are ahead or behind with the time that is left — for example, 58% submitted with 100% of the window gone, behind pace. Store-Level Accountability: the same task rolls up through company, region, district and store, and every completion carries the associate's name and the time it was submitted against the date it was due.“Prior to having this technology we used to have to wait for our regional managers to actually visit a store. With INCITE we can get it within a matter of hours.”
58% submitted with the window gone — and the ten stores still outstanding, grouped by district. · Click to enlarge
The same task rolled up by company, region, district and store. · Click to enlarge
Build an audit, checklist or survey by dragging fields onto the form. · Click to enlarge
Seamless Integration
Unified PlatformThe INCITE Tasks feature integrates seamlessly with the broader INCITE platform, offering a cohesive solution for training, task management, and customer engagement. This unified approach ensures that all aspects of retail operations are aligned and optimized for success. Tasks is not a separate tool. It sits behind the same navigation as training, communications and reporting, so the field has one place to go and one login to remember. Structured Data When You Need ItWhen a task needs to collect answers rather than confirm an action — a store audit, a compliance checklist, an associate survey — INCITE® Forms handles it in the same module your teams already use, with photo and signature capture tied to the associate and the location, and completion rates rolling up to store, district and HQ.Explore INCITE® Forms → Built for Store NetworksTasks run on the phone, tablet or desktop already in the store. Our patented no-streaming video delivers instructional content without competing with POS traffic and without breaking on a locked-down, PCI-compliant network — so a store does not need new hardware or a better connection to execute what HQ sent.
Easy Publishing
Leveraging INCITE’s drag-and-drop publishing tool, creating and updating task content is straightforward and requires no programming skills. This allows for quick adaptation to changing needs and ensures that content remains relevant. Generate the Content, Not Just the TaskThe instructional video inside a task does not have to be filmed. MMP AI Studio generates narrated, on-brand microlearning from a product brief or a written standard, so the directive and the training that explains it can be built the same afternoon the priority lands — without a shoot, a studio or an agency.Explore MMP AI Studio →
