Top 5 things to look for in a frontline training tool
When evaluating different solutions, it's important to consider these 5 features
For any geographically disbursed retail or restaurant business, having an effective frontline training tool is a critical component to success. By investing in the right training technology, organizations can ensure their frontline employees have the information they need right at their fingertips. In this article, we will discuss 5 important features to look for in a frontline training tool.
Quick and easy to publish training and communications content
In the modern business landscape, it is essential for training and communications to be quickly published. By utilizing tools that simplify publishing processes companies can ensure their frontline employees have access to timely information they need in minutes.
Intentionally built to deliver training IBC (in-between customers)
Your customer entering the store is always the priority. It’s important that associates can swiftly switch their focus from training IBC back to attending customer needs when a customer enters. While that should be a given, not every platform allows associates to remain entirely focused on customers first and foremost. Make sure the platform allows your associates to quickly pivot to the customer and easily resume exactly where they left off, regardless of the device they resume training on.
Store manager visibility to question level live data to coach team
Store managers are essential in driving success, and training visibility is key to their buy-in. More than a simple checkmark that their associates completed training, they need access to granular data – down to each question level - so they can confidently coach and support their team.
Auto compression and overnight trickle distribution of video
You know that your field teams love video and it’s very effective. However, delivering video to geographically dispersed stores with varying bandwidth constraints is tricky. Make sure the platform you choose is up to the challenge of delivering video effectively and efficiently across geographically dispersed stores with varying bandwidths. Auto-compression features, combined with overnight trickle distribution capabilities can help make this process smooth for your field teams as well as your IT helpdesk!
PCI compliance and the ability to run on every device in your stores
Keep your team informed and up to date on the latest training initiatives with a PCI compliant solution that is accessible on any device in the store. From Apple to Android, Windows to MacOS - ensure that your frontline team can access important resources efficiently from any device without being relegated by your IT department solely to a single “training” machine.
Investing in an effective frontline training tool is key for any business looking to achieve success in today’s fast paced world. When evaluating different solutions, it’s important to consider these five features – easy content publishing, intentional design for IBC, store manager visibility, video distribution, and PCI compliance – to ensure you are getting the most out of your investment. By taking these factors into consideration, you can rest assured that your team has access to the best tools available enabling them to perform at their highest level possible.
