Marie-Laurence Gordon from Ardene will walk us through their “Toolkit” for re-opening stores. This guide will be distributed via Ardene Campus (Incite platform) to field leaders and employees to outline new changes in associate interactions and customer service standards.
Implementing Standards Around Hygiene and Customer Care
Natalie Telofski from bareMinerals will discuss their new training and policies they will be implementing around hygiene of products and customer care.
Effective Ways to Communicate with Store Leaders to Instill Confidence
April Sabral, author, Founder & President of retailU will discuss effective ways to communicate with store leaders to help them feel confident and secure when speaking with their teams about new protocols and procedures.